uvdesk/uvdesk Vagrant box

How to use this box with Vagrant: 

Vagrant.configure("2") do |config|
  config.vm.box = "uvdesk/uvdesk"
  config.vm.box_version = "1.1"
end
vagrant init uvdesk/uvdesk \
  --box-version 1.1
vagrant up

v1.1 currently released version

This version was created about 1 year ago.

What is UVdesk?

open source helpdesk is a web-based helpdesk and customer support ticketing system. It is designed to streamline customer support operations and facilitate efficient communication between businesses and their customers. UVdesk offers a range of features and tools to manage and resolve customer inquiries, support tickets, and provide timely assistance.

Some key features of UVdesk include:

  1. Ticket Management: UVdesk provides a centralized platform for managing customer support tickets.

  2. Email Integration: UVdesk integrates with popular email services, allowing you to convert customer emails into support tickets.

  3. Knowledge Base: UVdesk enables the creation and management of a knowledge base, which serves as a self-help resource for customers.

  4. Automation and Workflow: UVdesk offers automation features to streamline support processes.

  5. Customer Portal: UVdesk provides a dedicated customer portal where customers can log in, view and manage their support tickets, access their conversation history.

  6. Collaboration and Agent Productivity: UVdesk allows support agents to collaborate on resolving customer issues by assigning tickets, adding internal notes, and sharing information within the platform.

Getting started with vagrant

  1. Create your vagrant directory

    mkdir DirectoryName

  2. Switch into the project directory and initialize vagrant.

    cd DirectoryName

    vagrant init uvdesk/uvdesk \
  --box-version 1.1

  3. We can Edit the vagrant configuration file using vim editor.

    vim Vagrantfile

  4. We can assign a local IP to the vagrant to access it in local network in vagrantfile just by doing uncomment and editing the below line.

    config.vm.network "public_network", ip: "local network ip"

  5. We can add default vagrant ssh credentials given below in Vagrantfile under config.vm.box-

    config.ssh.username = "vagrant" 
config.ssh.password = "vagrant"

  6. We can create virtual machine now using the command given below- 

     vagrant up

  7. Default MySql login credentials of MySql server installed inside the vagrant are given below-

    username = root
password = root

  8. If you are going to install UvDesk via GUI then you need to change the APP_ENV key from prod to dev in the file given below-

    vim /home/vagrant/www/html/uvdesk/.env

    APP_ENV=dev

Now we just need to save the file and we can easilly install and setup Uvdesk.

Getting Support

If you have any issues or queries, contact us at support@uvdesk.com

Thank you.

1 provider for this version.
  • virtualbox
    unknown Hosted by Vagrant Cloud (948 MB)